Determinants of patient satisfaction with outpatient health services at public and private hospitals in Addis Ababa, Ethiopia
نویسندگان
چکیده
How to cite this article: Tateke T, Woldie M, Ololo S. Determinants of patient satisfaction with outpatient health services at public and private hospitals in Addis Ababa, Ethiopia. Afr J Prm Health Care Fam Med. 2012;4(1), Art. #384, 11 pages. http://dx.doi. org/10.4102/phcfm.v4i1.384 Background: Patients have explicit desires or requests for services when they visit hospitals. However, inadequate discovery of their needs may result in patient dissatisfaction. This study aimed to determine the levels and determinants of patient satisfaction with outpatient health services provided at public and private hospitals in Addis Ababa, Central Ethiopia.
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